Q&A

We sell strong, double-cushioned tea chest-sized boxes, specially designed to endure the journey. You are welcome to use any type of box, as long as it is sturdy and durable enough.

The standard weight limit is 30kg per box. If a box exceeds this weight, additional overweight charges will apply.

Fragile items should be wrapped individually using bubble wrap or foam padding and placed in a box with sufficient cushioning. We offer professional packaging services for an additional fee.

Yes, electronic and valuable items can be sent. Ensure these items are declared upon booking. These items may incur customs duty depending on their value.

Due to extended transit times of sea freight, perishable items may spoil. It is not recommended unless appropriately preserved.

Firearms, explosives, drugs, and counterfeit goods are strictly prohibited. Check with us for a detailed list of restricted items.

Double-box valuable/fragile items, fill empty spaces with cushioning material, and avoid overloading boxes beyond the weight limit.

Yes, you can have items delivered directly to our warehouse. We also offer a pickup service for online orders for an additional fee.

Avoid sending more than 5–7 pieces of a particular item, as customs may assume commercial purposes. For medicines/vitamins, limit to 3 items per shipment.

Clearly write the recipient's name, full address, and contact number. Include the BL number in large writing. Use a waterproof marker.

Yes, include a detailed packing list inside the box for customs purposes.

Yes, we can pick up from any location in Australia, including rural areas.

Yes, drop off at our Prestons warehouse or any collection point. Visit our Contact page for locations.

Yes, collect from our Kadawatha warehouse or directly from customs through the bond warehouse. The bond warehouse process takes 2–3 hours, requires additional paperwork and customs inspection.

Based on chargeable weight — the greater of gross weight or volumetric weight (L × W × H divided by dimensional weight factor). Additional costs may include duties, taxes, and handling fees.

Goods are sent to the airport for processing, customs clearance is completed, then loaded onto the aircraft for the next available flight.

Yes — explosives, gases, flammable materials, radioactive substances, toxic chemicals, strong magnets, and items hazardous to public health are strictly prohibited.

Yes, from small personal shipments to large commercial consignments, with multiple options to suit your budget and schedule.

Use sturdy packaging, clearly label each package, and include all documentation (invoice, packing list, customs declaration form).

Yes, we provide comprehensive customs clearance services ensuring all documentation is in order and your goods clear quickly.

Yes, we recommend insuring your shipments and can assist in arranging suitable coverage for your goods.